Six offices in India, working with clients in India and abroad
Reliable BPO services for growing businesses
NetZure BPO Services runs customer support, data processing, back-office, HR, accounting and technical support work for companies that want reliable operations without building every team in-house.
Example engagement scope
Customer support desk
- Channels
- Phone, email and website chat
- Handled by NetZure
- Order status, returns, product questions
- Stays with you
- Refund approvals above agreed limits
- Quality checks
- Regular sampling against your guidelines
- Reporting
- Volumes, response times, top issues
Why companies outsource operational work
Most businesses look at outsourcing when part of their operation has grown faster than the team running it: customer queries are waiting longer, data is piling up, or managers are spending their days on admin.
NetZure takes on that work as a managed process. We learn how it is done in your business, document it, train the people who will run it, and report back on how it is going. Policies and decisions stay with you.
Capacity without a hiring cycle
Recruiting, training and supervising a new in-house team takes months. An outsourced team can be set up around a defined process instead.
Managers back on their actual work
Routine tasks that follow the same steps every day move off the desks of people who should be dealing with customers, products or decisions.
A process that is written down
Handing work over forces it to be documented. Even informal know-how ends up as a procedure your business keeps.
Room to adjust
Team size and scope can be revisited as volumes change, on the terms set out in the agreement.
BPO services we provide
Six services, each set up around your own rules, systems and volumes, plus combined processes that span several of them.
Customer Support
Phone, email, chat and social media support, run to your policies and tone of voice. Read more about customer supportData Entry & Data Processing
Data entry, document processing, cleansing, conversion and database updates, checked before hand-back. Read more about data entry & data processingBack Office Support
Order processing, document management, vendor records and the routine admin that keeps operations moving. Read more about back office supportHR Outsourcing
Recruitment coordination, onboarding, payroll input preparation and employee records. Read more about HR outsourcingAccounting Support
Bookkeeping, payables, receivables, reconciliations and month-end schedules for your accountant. Read more about accounting supportTechnical Support
First-line troubleshooting, ticket triage and how-to help, with clean escalations to your engineers. Read more about technical supportBusiness Process Outsourcing
Managed processes that span more than one function, and a practical guide to evaluating an outsourcing engagement. Read more about business process outsourcing
How NetZure works with clients
Outsourcing works when both sides know exactly what is being handed over and how it will be checked.
Your process, written down
Each engagement starts by documenting how the work is done in your business today. You approve the procedure, and you keep it.
Checks before reports
Work is sampled and reviewed against the agreed guidelines, so problems are found during review rather than by your customers.
A known point of contact
A contact on our side is agreed at the start of each engagement, so you always know who to ask.
Room to start small
Hand over one well-defined process first. Add more once you have seen how the work is run.
Who these services are suited to
The services suit startups as well as established companies, in India and abroad. Some typical fits by type of business:
E-commerce and retail
Order queries, returns, catalogue updates and order processing.
Customer SupportSoftware and SaaS
First-line technical support, ticket triage and onboarding help.
Technical SupportEducation and training
Admissions enquiries, student records and follow-up calls.
Data Entry & ProcessingManufacturing and distribution
Dealer and order management, documentation and accounts support.
Back Office SupportGrowing companies and startups
HR administration and bookkeeping before in-house teams exist.
HR OutsourcingProfessional services
Back-office administration, data management and client follow-ups.
Accounting Support
How your process is run day to day
The same operating basics apply whether the work is answering customers or keeping your books current.
Structured training
Onboarding built from your documents, sample cases and supervised handling.
Quality reviews
Regular sampling of calls, tickets and records against your guidelines.
Agreed reporting
Volumes, turnaround and recurring issues, in a format set out in the scope.
Work in your tools
The team can work inside your CRM, helpdesk or accounting software.
Access arranged your way
Accounts you control, or file exchange, decided before any data is shared.
Hours by agreement
Working hours are set in the scope around your customers and time zone.
How outsourcing to NetZure works
Five stages, from the first conversation to a process that runs without daily attention from your side.
New to outsourcing? Our guide to business process outsourcing covers what to check before you sign with any provider.
Book a discovery call- 1
Discovery call
We talk through the work, current volumes, the tools involved and what a good outcome looks like.
- 2
Scope and proposal
You receive a written scope: tasks, team size, working hours, reporting and commercial terms.
- 3
Setup and training
We document the process, set up access and train the team using your material.
- 4
Go-live
The team starts on live work, with closer review and more frequent check-ins in the first weeks.
- 5
Review and improve
Regular reviews of quality and volumes, and changes to scope as your needs change.
Six offices across India
Headquarters in Pune, with offices in Gurgaon, Lucknow, Chandigarh, Hyderabad and Indore. Clients outside India work with us remotely.
- BPO services in Pune
Headquarters
Pune
Maharashtra
- BPO services in Gurgaon
North Region
Gurgaon
Haryana
- BPO services in Lucknow
Central Region
Lucknow
Uttar Pradesh
- BPO services in Chandigarh
Punjab-Haryana Region
Chandigarh
Chandigarh
- BPO services in Hyderabad
South Region
Hyderabad
Telangana
- BPO services in Indore
Madhya Pradesh Region
Indore
Madhya Pradesh
Frequently asked questions
What does a BPO company do?
A BPO (business process outsourcing) company runs specific business processes on behalf of its clients, such as customer support, data entry, back-office administration, HR or accounting support. The client sets the rules and keeps ownership; the BPO provides the trained people and manages the daily work.
Which services does NetZure BPO Services provide?
Customer support, data entry and data processing, back-office support, HR administration, accounting support and first-line technical support, as well as combined processes that span more than one of these.
Where are your offices?
Our headquarters is in Viman Nagar, Pune. NetZure also has offices in Gurgaon, Lucknow, Chandigarh, Hyderabad and Indore.
Do you work with international clients?
Yes. NetZure works on projects for international clients as well as Indian businesses. Working hours, communication and reporting are agreed around the client’s time zone.
How do we get started?
Send a short description of the work through the contact form or email info@netzurebpo.in. We will arrange a call to understand the process and then share a written proposal.
Tell us about the work you want to hand over
Share the process, rough volumes and the systems involved. We will come back with questions, a suggested approach and a proposal.